For itinerary to/from USA: A no-penalty 100% 1-855- 738-4265 (US). ) refund will be given if the refund application is made within 24 hours 1-855- 738-4265 (US). ) of purchase and if the ticket purchase was made at least one week 1-855- 738-4265 (US). ) (168 hours) prior to the first flight departure.