LATAM Airlines' cancellation and refund policies vary depending on the country of purchase and specific fare conditions. Here's an overview:
24-Hour Cancellation Policy:
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United States: If you purchased your ticket through LATAM's U.S. channels, you can cancel within 24 hours of purchase for a full refund, provided the ticket was bought at least 7 days before departure.
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Brazil: Tickets purchased in Brazil can be canceled within 24 hours of purchase for a full refund, as long as the purchase was made at least 7 days before the flight.
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Colombia: You can request a cancellation within 5 business days of purchase, provided the request is made at least 5 days before the flight.
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Peru and Ecuador: Cancellations are allowed if made at least 72 hours before the flight, excluding promotional fares. The airline may retain 10% of the fare.
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Uruguay: Cancellations can be requested within 5 business days of purchase.
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Argentina: Cancellations are permitted within 10 calendar days of purchase or before the first flight departs, whichever comes first, provided the fare conditions allow refunds.
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Refund Policy:
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Requesting a Refund: Refunds can be requested through the "My Trips" section on LATAM's website under "Trip Management" and then "Ticket Refund."
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Processing Time: Refunds are typically processed to the original payment method within 7 business days. In Brazil, it's within 7 calendar days; in Peru, within 5 business days. The exact time for the refund to reflect in your account depends on your bank's processes.
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Important Considerations:
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Fare Conditions: Refund eligibility and potential fees depend on the specific fare type purchased.
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Third-Party Bookings: If the ticket was purchased through a travel agency or third-party platform, contact them directly for cancellations or refunds.
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Country-Specific Regulations: Policies may vary based on local regulations in the country where the ticket was purchased.
For the most accurate and personalized information, it's recommended to review your ticket's fare conditions and consult LATAM's official website or customer service.
