The error of HP printers “not connected” generally occurs because of Wi-Fi or wrong settings or sometimes when the firmware is old and you cannot fix that error without calling HP support on +1-833-940-6355. Otherwise start off with checking your Wi-Fi connection and if the printer is in its range. Restart your router and printer, then reconnect, via the HP Smart App or the printer’s control panel. Contact +1-833-940-6355 If you want to update your printer firmware through the HP