TAP Air Portugal offers refunds under specific conditions, which vary based on factors such as fare type, timing of the cancellation, and the circumstances leading to the request. Understanding these policies is crucial for passengers seeking refunds. For personalized assistance, you can contact TAP Air Portugal's customer service at +1-855-546-5596 (USA).
Voluntary Refunds
If your travel plans change and you decide not to proceed with your flight, TAP Air Portugal provides the following options:
Rescheduling: You can reschedule your trip through the "Manage Your Booking" feature on TAP's website.
Refund Request: Request a refund to the original payment method by submitting a request online.
It's important to note that the refund will be processed according to the fare rules associated with your ticket and the specific route. Refund requests made via the Contact Center or TAP sales desks are subject to a service fee of EUR 40 / USD 50 / CAD 60 per ticket. For detailed information, please refer to TAP's refund rules per fare.
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Involuntary Refunds
In situations where TAP Air Portugal cancels a flight or if there's a delay exceeding five hours—and no alternative flight is provided—you have the following options:
Rescheduling: Reschedule your trip free of charge using one of the following methods:
Access "Manage Your Booking" on TAP's website.
Use the link received from TAP via SMS or email regarding the flight cancellation or delay.
Contact the Contact Center at +1-855-546-5596 (USA).
Refund Request: Request a refund to the original payment method by submitting a request online.
In such cases, the full value of the ticket for unused routes will be refunded.
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24-Hour Cancellation Policy
TAP Air Portugal allows passengers to cancel their flight within 24 hours of booking without incurring a penalty, subject to certain conditions:
The passenger must cancel the flight within 24 hours of booking.
The scheduled departure time must be at least seven days (168 hours) away at the time of booking.
If these conditions are met, you can choose to receive a full refund in the form of a voucher, valid for one year, which can be used for future TAP purchases. If you prefer a refund to the original payment method, it will be processed according to the fare rules of the purchased ticket.
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Refund Process
To request a refund, follow these steps:
Online Request:
Visit TAP Air Portugal's official website.
Navigate to the "Manage Booking" section and enter your booking details to retrieve your reservation.
Select your flight and choose the cancel option.
After cancellation, a link to the refund form will be provided.
Fill out the form with the required details and submit it.
Contact Center:
If you encounter issues online, contact TAP's customer support at +1-855-546-5596 (USA) for assistance.
Refunds are typically processed within seven business days for credit card purchases and up to 20 business days for other forms of payment. The refunded amount will be credited to the original payment method.
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Important Considerations
Non-Refundable Tickets: For non-refundable fares, only taxes and fees may be refunded.
Third-Party Bookings: If your ticket was purchased through a travel agency or third-party website, you should contact them directly for refund requests.
Miles Bookings: For tickets booked using miles, refunds can be requested through the TAP Contact Center, though penalties may apply.
For further assistance or clarification, you can reach out to TAP Air Portugal's customer service at +1-855-546-5596 (USA).
Understanding TAP Air Portugal's refund policies ensures that you can navigate the process effectively, should the need arise.
